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There are literally thousands of customer service jobs out there at the moment. The service sector is set to grow to unprecedented levels over the next decade. If you are required to attend a customer service interview then you will no doubt want to know how to pass the interview with high marks. The following video will provide you with all the information you need in order to pass the customer service interview.

HOW TO PASS CUSTOMER SERVICE INTERVIEWS


Before you attend the customer service interview you should make sure that you research the following areas:

1. The customer service job description

2. The person specification for the job you are applying for

3. The role of the company you are being interviewed to join

4. The mission statement of the company you are trying to join

5. The customer service charter for the company

Once you have the above information you can start to prepare effectively for your customer service interview.

The interviewer will want to see EVIDENCE of where you have already carried out excellent customer service. They will also want to hear details of how you intend to deal with customer complaints, as and when they occur

Here are a couple of customer service interview questions to help you prepare:

"Describe a time you had to listen carefully to a customer's complaint."

"Provide an example of where you resolved a complaint for a customer to their satisfaction."

"Describe a recent situation when you had to handle a dissatisfied and angry customer."

Answer tips : Explain how you are capable of building good customer relations and also how you handle their complaint with tact and diplomacy. You should also provide details of effective commincation skills and provide details of how effective you are at listening to a customers issues.

Get INSTANT unlimited access now to our online interview video training suite and pass your customer services interview with flying colours!

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